Terms of Service

AGREEMENT TO OUR LEGAL TERMS

We are Havenholt LTD ("Company", "we", "us", "our"), trading as Havenholt.

We operate the website http://havenholt.com/ (the "Site"), together with any other related products and services that refer or link to these Legal Terms (the "Legal Terms") (collectively, the "Services").

Havenholt is an online retailer providing home and outdoor products to customers throughout the United Kingdom.

You can contact us by email at support@havenholt.com, or by post at 29 Ashfield Grove, Cambridge, CB1 8TR, United Kingdom.

These Legal Terms constitute a legally binding agreement between you, whether acting personally or on behalf of an entity ("you"), and Havenholt concerning your access to and use of the Services. By using the Services, you confirm that you have read, understood, and agree to be bound by these Legal Terms. If you do not agree with any part of these Legal Terms, you must not use the Services and should discontinue use immediately.

We may provide advance notice of any planned changes to the Services you use. Updated Legal Terms will become effective upon publication or when we notify you via support@havenholt.com. By continuing to use the Services after such changes become effective, you agree to be bound by the revised Legal Terms.

The Services are intended for users aged 18 and over. Anyone under the age of 18 is not permitted to use or register for the Services.

We recommend that you download and print a copy of these Legal Terms for your records.

1. OUR SERVICES

The information provided through the Services is not intended for distribution or use by any person or entity in any jurisdiction where such distribution or use would be contrary to law or regulation, or where it would require us to register in that jurisdiction. Anyone accessing the Services from outside the United Kingdom does so on their own initiative and is responsible for complying with any applicable local laws.

The Services are not intended to comply with industry-specific regulations (including the Health Insurance Portability and Accountability Act (HIPAA), the Federal Information Security Management Act (FISMA), or similar legislation). If your activities are subject to such laws, you must not use the Services. You must also not use the Services in any manner that would violate the Gramm-Leach-Bliley Act (GLBA).

2. INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property

We own or hold licences for all intellectual property rights relating to the Services, including all source code, databases, functionality, software, website designs, text, videos, audio, photographs, graphics, and other content (collectively, the "Content"), together with all trademarks, service marks, and logos (the "Marks").

Our Content and Marks are protected by copyright, trade mark, and other intellectual property laws and international treaties.

The Content and Marks are provided through the Services on an "AS IS" basis for your personal, non-commercial use only.

Your Use of Our Services

Subject to your compliance with these Legal Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to:

• Access the Services; and
• Download or print a copy of any part of the Content to which you have lawful access,

solely for your personal, non-commercial use.

Except as expressly permitted by these Legal Terms, no part of the Services, Content, or Marks may be copied, reproduced, republished, uploaded, posted, publicly displayed, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our prior written permission.

If you wish to use any part of the Services, Content, or Marks beyond the permissions granted in these Legal Terms, please contact us at support@havenholt.com. Where permission is granted, you must acknowledge Havenholt as the owner or licensor and retain all applicable copyright or proprietary notices.

We reserve all rights not expressly granted to you. Any breach of our intellectual property rights will constitute a material breach of these Legal Terms and may result in the immediate termination of your right to use the Services.

Your Submissions

Before using the Services, please read this section together with the "PROHIBITED ACTIVITIES" section to understand the rights you grant us and your responsibilities when submitting content through the Services.

Submissions: Any questions, comments, suggestions, ideas, feedback, or other information you provide relating to the Services ("Submissions") shall become our exclusive property. We will own all intellectual property rights in such Submissions and may use or distribute them for any lawful purpose without acknowledgement or compensation.

By submitting content through the Services, you confirm that:

• You have read and agree to comply with the "PROHIBITED ACTIVITIES" section.
• Your Submission is not unlawful, abusive, threatening, defamatory, misleading, discriminatory, obscene, or otherwise inappropriate.
• To the fullest extent permitted by law, you waive any moral rights relating to your Submission.
• Your Submission is your own original work or you have all necessary rights and permissions to submit it.
• Your Submission does not contain confidential information.
• You remain solely responsible for your Submissions and agree to indemnify us against any losses arising from your breach of these Legal Terms, infringement of third-party rights, or breach of applicable law.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

1. You have the legal capacity to enter into these Legal Terms.
2. You are at least 18 years of age.
3. You will not access the Services through automated means, including bots, scripts, or similar technologies.
4. You will not use the Services for any unlawful or unauthorised purpose.
5. Your use of the Services will comply with all applicable laws and regulations.

If any information you provide is false, inaccurate, outdated, or incomplete, we reserve the right to suspend or terminate your account and refuse any current or future use of the Services.

4. PRODUCTS

We make every effort to display the colours, features, specifications, and descriptions of our products as accurately as possible. However, we cannot guarantee that all product descriptions, colours, specifications, or other details will always be accurate, complete, reliable, current, or free from errors. Colours displayed on your device may differ slightly from the actual products.

Product availability cannot be guaranteed, and we reserve the right to discontinue any product at any time. All prices are subject to change without prior notice.

5. PURCHASES AND PAYMENT

We accept the following payment methods:

• Visa
• Mastercard
  

You agree that all purchase and account information you provide through the Services is current, accurate, and complete. You also agree to promptly update your account details, including your email address, payment method, and payment card information, so that we can process your orders and contact you where necessary.
Applicable taxes will be added where required by law. Prices are subject to change without notice. All prices are displayed and charged in Pound Sterling (GBP).

You authorise us to charge your selected payment method for the total value of your order, including any applicable delivery charges. We reserve the right to correct pricing errors even after payment has been requested or received.
We reserve the right to refuse any order placed through the Services. At our sole discretion, we may limit or cancel quantities purchased per person, household, or order. These restrictions may apply to orders placed using the same customer account, payment method, billing address, or delivery address. We also reserve the right to refuse or restrict orders that appear to have been placed by dealers, resellers, or distributors.

6. RETURN POLICY

Please review our Return Policy available on the Services before making any purchases.

7. PROHIBITED ACTIVITIES

The Services may only be accessed and used for the purposes for which they are provided. You must not use the Services for any commercial purpose unless expressly authorised by us.

When using the Services, you agree that you will not:

• Systematically collect data or other content from the Services without our written permission in order to create a database, directory, or similar collection.

• Mislead, deceive, or defraud us or other users, including attempting to obtain sensitive account information such as login credentials.

• Circumvent, disable, or interfere with any security features of the Services or features that restrict the use or copying of any Content.

• Disparage, damage, or otherwise harm Havenholt or the Services.

• Use any information obtained from the Services to harass, abuse, or harm another person.

• Misuse our Customer Service or submit false reports of abuse or misconduct.

• Use the Services in breach of any applicable law or regulation.

• Frame or link to the Services without our prior written permission.

• Upload or transmit viruses, malware, Trojan horses, or any other harmful code intended to interfere with the operation of the Services.

• Send spam or repeatedly post unsolicited content.

• Use automated methods such as robots, spiders, scrapers, data mining tools, or similar technologies to access or collect information from the Services.

• Remove any copyright, trade mark, or other proprietary notices from the Content.

• Impersonate another user or use another person's account.

• Upload or transmit spyware, web bugs, tracking technologies, or similar devices designed to collect information without authorisation.

• Interfere with or place an unreasonable burden on the Services or any connected network.

• Harass, intimidate, threaten, or abuse our employees or representatives.

• Attempt to bypass any security measures or access restrictions implemented within the Services.

• Copy, modify, reverse engineer, decompile, decrypt, or disassemble any part of the Services except where permitted by applicable law.

• Use purchasing agents or automated purchasing systems to place orders.

• Create accounts through automated means or collect users' email addresses for unsolicited communications.

• Use the Services for any activity that competes with Havenholt or for any unauthorised commercial or revenue-generating purpose.

8. USER GENERATED CONTRIBUTIONS

Users are generally not permitted to submit or publish content through the Services. However, where the Services allow you to submit, publish, upload, display, transmit, distribute, or otherwise make available any content or materials (collectively, "Contributions"), those Contributions may include text, images, videos, audio, comments, suggestions, personal information, or similar content.
Your Contributions may be visible to other users or through third-party websites and may therefore be processed in accordance with our Privacy Policy.

By submitting any Contributions, you represent and warrant that:

• Your Contributions do not infringe the copyright, trade mark, patent, trade secret, moral rights, or any other intellectual property rights of any third party.

• You own or have obtained all necessary licences, permissions, and consents required to submit your Contributions.

• You have obtained the written consent of any identifiable individual featured in your Contributions where required.

• Your Contributions are accurate and not false, misleading, or deceptive.

• Your Contributions do not contain unsolicited advertising, promotional material, spam, chain letters, or pyramid schemes.

• Your Contributions are not defamatory, abusive, offensive, obscene, threatening, discriminatory, harassing, violent, or otherwise objectionable.

• Your Contributions do not encourage violence or unlawful behaviour against any individual or group.

• Your Contributions comply with all applicable laws and regulations.

• Your Contributions do not infringe any individual's privacy or publicity rights.

• Your Contributions comply with all applicable laws relating to the protection of children and do not endanger minors.

• Your Contributions do not contain offensive material relating to race, nationality, ethnicity, disability, gender, religion, sexual orientation, or any other protected characteristic.

• Your Contributions do not otherwise breach these Legal Terms or any applicable law, nor do they link to material that would do so.

Any breach of these provisions may result in the suspension or termination of your access to the Services, together with any other remedies available to us under applicable law.

9. CONTRIBUTION LICENCE

You and the Services agree that we may access, store, process, and use any information and personal data you provide in accordance with our Privacy Policy and your selected preferences (including your settings).

If you provide suggestions, ideas, or other feedback relating to the Services, you grant us the right to use and share that feedback for any purpose without providing compensation to you.

We do not claim ownership of your Contributions. You retain full ownership of your Contributions, including any associated intellectual property rights or proprietary rights. However, you are solely responsible for the content of your Contributions, and you agree that we shall not be liable for any statements or representations contained within them. You also agree to indemnify and hold us harmless from any claims arising from your Contributions.

10. GUIDELINES FOR REVIEWS

Where the Services allow you to leave ratings or reviews, you agree that:

1. Your review should be based on your genuine personal experience.

2. Your review must not contain offensive, abusive, discriminatory, racist, or hateful language.

3. Your review must not include discriminatory remarks relating to religion, race, nationality, gender, age, disability, marital status, or sexual orientation.

4. Your review must not encourage or reference unlawful activity.

5. You must not submit reviews if you have a conflict of interest or are affiliated with a competitor.

We reserve the right, at our sole discretion, to accept, reject, edit, or remove any review. We are under no obligation to monitor or remove reviews and accept no responsibility for opinions expressed by users. Reviews do not necessarily reflect the views of Havenholt or our partners.

By submitting a review, you grant Havenholt a perpetual, worldwide, non-exclusive, royalty-free, transferable, and sub-licensable licence to use, reproduce, modify, translate, publish, distribute, display, and otherwise use your review in any media.

11. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain links to third-party websites ("Third-Party Websites") and content provided by third parties ("Third-Party Content"), including articles, images, graphics, software, applications, music, videos, and other materials.

We do not investigate, monitor, or verify the accuracy, suitability, or completeness of any Third-Party Websites or Third-Party Content. We are not responsible for the content, privacy practices, products, services, or policies of any third-party website.

The inclusion of any Third-Party Website or Third-Party Content does not constitute our endorsement. If you choose to access any Third-Party Website or use Third-Party Content, you do so entirely at your own risk.

Any purchases or transactions completed through Third-Party Websites are solely between you and the relevant third party. Havenholt accepts no responsibility for any loss or damage arising from your dealings with third parties.

12. SERVICES MANAGEMENT

We reserve the right, but are not obliged, to:

• Monitor the Services for breaches of these Legal Terms.

• Take appropriate legal action against anyone who violates these Legal Terms or applicable law, including reporting such individuals to the relevant authorities.

• Restrict, suspend, remove, or disable access to any part of the Services where reasonably necessary.

• Manage the Services in any manner we consider appropriate to protect our rights and ensure the proper operation of the Services.

13. PRIVACY POLICY

We are committed to protecting your privacy and safeguarding your personal information. Please review our Privacy Policy carefully.

By using the Services, you agree to the terms of our Privacy Policy, which forms part of these Legal Terms.

Please note that the Services may be hosted in countries outside the United Kingdom. By continuing to use the Services, you acknowledge that your information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction, in accordance with our Privacy Policy and applicable data protection legislation.

14. TERM AND TERMINATION

These Legal Terms remain in effect while you use the Services.

We reserve the right, at our sole discretion and without prior notice, to suspend or terminate your access to the Services, including blocking specific IP addresses, if we believe you have breached these Legal Terms or any applicable law.

Where your account is suspended or terminated, you must not create another account using your own name, another person's name, or any false identity.

We also reserve the right to pursue any legal remedies available to us, including civil or criminal proceedings where appropriate.

15. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to modify, update, suspend, or discontinue any part of the Services at any time without prior notice.

We do not guarantee that the Services will always be available. From time to time, maintenance, technical issues, or circumstances beyond our control may result in interruptions, delays, or errors.

We shall not be liable for any loss, damage, or inconvenience resulting from any interruption, suspension, or discontinuation of the Services.

Nothing in these Legal Terms requires us to provide ongoing maintenance, updates, or technical support unless required by applicable law.

16. GOVERNING LAW

This Privacy Policy is governed by applicable laws. By using Havenholt or contacting us directly, you signify your acceptance of this Privacy Policy. Continued use of the website following updates that do not significantly affect how personal information is used or disclosed will be considered acceptance of those changes.

17. DISPUTE RESOLUTION

Informal Resolution

If a dispute, claim, or controversy arises in connection with these Legal Terms or the Services (collectively, a "Dispute"), both parties agree to first attempt to resolve the matter through good faith informal negotiations.

Either party may begin this process by providing written notice to the other. The parties agree to allow at least 30 days to attempt to resolve the Dispute before commencing formal legal proceedings, unless otherwise required by applicable law.

Jurisdiction

Nothing in these Legal Terms limits any statutory rights you may have under applicable consumer protection legislation.

Restrictions

To the fullest extent permitted by law:

• Disputes will be resolved individually and not as part of any class action or representative proceeding.

• No party may combine multiple claims into a single legal action without the consent of the other party.

• Each party must bring claims only on its own behalf.

Exceptions

The informal resolution procedure does not apply to disputes relating to:

• Intellectual property rights.

• Unauthorised access to the Services.

• Misuse, fraud, theft, or infringement of proprietary rights.

• Applications for urgent or interim injunctive relief where permitted by law.

18. CORRECTIONS

The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions and to update or amend information on the Services at any time without prior notice.

19. DISCLAIMER

The Services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by applicable law, Havenholt disclaims all warranties, whether express or implied, including, but not limited to, implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement.

We do not guarantee that:

• The Services will always be available, uninterrupted, secure, or error-free.

• The information provided through the Services is complete, accurate, or up to date.

• Any defects or errors will always be corrected.

We are not responsible for:

• Errors or inaccuracies in product descriptions or other content.

• Any interruption, delay, or failure of the Services.

• Unauthorised access to or use of our systems.

• Any third-party products, services, or websites linked to or advertised through the Services.

When purchasing products or services from third parties, you should exercise your own judgement and carefully review the applicable terms and policies.

20. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Havenholt, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to your use of the Services, including any loss of profits, revenue, data, business opportunities, or goodwill.

Where liability cannot legally be excluded, our total liability to you for any claim arising from your use of the Services shall be limited to the amount you paid to us for the relevant products or Services giving rise to the claim.

21. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Havenholt, its subsidiaries, affiliates, officers, directors, employees, agents, and partners from and against any loss, damage, liability, claim, demand, or expense (including reasonable legal fees) arising out of or relating to:

• Your use of the Services.

• Your breach of these Legal Terms.

• Your breach of any representation or warranty contained within these Legal Terms.

• Your violation of any applicable law or the rights of any third party.

We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us. You agree to cooperate fully in the defence of such claims. We will make reasonable efforts to notify you of any such claim where appropriate.

22. USER DATA

We retain certain information that you submit to the Services for the purpose of managing and operating the Services, together with information relating to your use of the Services.

Although we perform routine backups, you remain solely responsible for any information you submit or any activity undertaken through the Services. To the fullest extent permitted by law, Havenholt accepts no responsibility for any loss or corruption of such data.

23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

By using the Services, submitting online forms, or communicating with us by email, you consent to receive communications electronically.

You agree that all agreements, notices, disclosures, policies, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.

You also agree to the use of electronic signatures, contracts, orders, records, and other electronic documents, and you waive any rights requiring non-electronic records or signatures, except where prohibited by applicable law.

24. UNITED KINGDOM CONSUMERS

If you have a complaint regarding our Services, we encourage you to contact us first so that we can attempt to resolve the matter promptly.

Nothing in these Legal Terms affects your statutory rights under the consumer protection laws of the United Kingdom.

25. MISCELLANEOUS

These Legal Terms, together with any policies or operating rules published on the Services, constitute the entire agreement between you and Havenholt regarding your use of the Services.

Our failure to exercise or enforce any right or provision under these Legal Terms shall not constitute a waiver of that right or provision.

These Legal Terms shall apply to the fullest extent permitted by applicable law.

We may assign or transfer our rights and obligations under these Legal Terms at any time.

We shall not be liable for any delay or failure to perform resulting from circumstances beyond our reasonable control.

If any provision of these Legal Terms is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severable, and the remaining provisions shall remain in full force and effect.

Nothing contained in these Legal Terms creates any partnership, joint venture, employment, or agency relationship between you and Havenholt.

These Legal Terms shall not be interpreted against either party solely because that party drafted them.

26. CONTACT US

If you have any questions about these Legal Terms or wish to make a complaint regarding the Services, please contact us using the details below.

Our Business Information

Store Name: Havenholt
Company Name: Havenholt LTD
E-mail: support@havenholt.com 
Address: 29 Ashfield Grove, Cambridge, CB1 8TR, United Kingdom
Service Hours: Monday to Friday, 9:00 am – 5:00 pm (GMT/BST)