Return and Refund Policy
If you are dissatisfied with your purchase, please contact us by email within 30 days of receiving your order to be considered for a full or partial refund, where applicable. Please read the information below for full details of our Returns Policy.
Sale or discounted items are final sale and cannot be returned for a refund or store credit. If your refund request is approved, a 25% restocking fee will be deducted from the product price. This fee does not apply to returns resulting from a defective product or an error on our part.
RETURNS
With our 30-Day Returns Policy, you may return your order within 30 days of receiving it. All returned items must be unused, in their original condition, and in their original packaging.
General Return Guidelines
Eligibility: Returns are accepted within 30 days of receiving your order.
Condition of the Item: Items must be unused, in their original condition, and in their original packaging.
Proof of Purchase: A valid proof of purchase (such as your order confirmation) is required for all returns.
Return Requirements
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Original Packaging: The item must be returned in its original packaging.
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Faulty or Damaged Items: If your item arrives faulty or damaged, please contact our Customer Service team within 30 days of delivery to begin the returns process.
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Incorrect Items: If you receive an incorrect item, please contact us within 30 days of delivery so we can arrange a return and replacement.
RETURN PROCESS
To return an item, please contact our Customer Service team at support@havenholt.com to request a Return Merchandise Authorisation (RMA) number.
Once your return request has been approved and you have received your RMA instructions, securely package the item in its original packaging and follow the return instructions provided by our team.
Returns sent without prior authorisation or without contacting us first will not be accepted.
Return Delivery Costs
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If the return is due to a faulty product or an error on our part, we will cover the return delivery costs.
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For all other returns, the customer is responsible for the return delivery costs.
REFUNDS
Once we have received and inspected your returned item(s), we will process your refund and notify you of the outcome.
Approved refunds will be issued to the original payment method used for your purchase. Depending on your payment provider, funds generally appear within 10–12 working days after the refund has been processed.
For refund enquiries, please contact support@havenholt.com.
EXCHANGES
We are currently unable to offer direct exchanges.
If you would like a different item, please return your original purchase for a refund and place a new order separately. This must be completed within 30 days of receiving your order.
RESTOCKING FEES
Where applicable, approved refunds are subject to a 25% restocking fee based on the product price.
This fee does not apply where:
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The product is faulty.
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We have sent the incorrect item.
If you have any questions regarding restocking fees, please contact support@havenholt.com.
EXCEPTIONS
If you receive a faulty or damaged product, please contact our Customer Service team using the details below so we can arrange an appropriate resolution.
DELIVERIES TO AN INCORRECT ADDRESS
Orders are delivered to the address provided during checkout. If an incorrect delivery address is entered when placing your order, Havenholt cannot accept responsibility for any resulting loss or failed delivery.
SALE ITEMS
Only full-priced items are eligible for a refund. Sale or discounted items cannot be refunded or cancelled.
QUESTIONS
If you have any questions regarding our Return Policy, please read our helpful FAQs. If you still require assistance, please contact our Customer Service team. We aim to respond within 24–48 hours during working days.
Our Business Information
Store Name: Havenholt
Company Name: Havenholt LTD
E-mail: support@havenholt.com
Address: 29 Ashfield Grove, Cambridge, CB1 8TR, United Kingdom
Service Hours: Monday to Friday, 9:00 am – 5:00 pm (GMT/BST)