Contact Us

Checking a measurement before you commit, or wondering where a parcel has got to? Send us a message — you'll hear back from someone on our team, not an automated system.

Contact details

Questions about a product

Home and outdoor products live or die on details that photographs don't capture. These are the ones worth putting to us before you buy.

Dimensions and space — whether something fits the alcove, shelf, patio or cupboard you have in mind. Send us the measurements you're working with and we'll tell you plainly whether it'll work.

Materials and construction — what a product is made of, how it's put together, and whether it'll take the use you're planning to give it.

Outdoor durability — how something copes with rain, sun and a British winter, and whether it needs bringing in.

Care and cleaning — what maintenance a piece needs and how it ages.

Answers come from someone who has had the product in their hands, not from a supplier's copy. We'd far rather steer you away from the wrong thing than deal with the return.

Questions about an order

Tracking
You'll receive your tracking number by email once the order is dispatched. Give it 24 to 48 hours to show its first scan — a tracking page that hasn't updated on day one is completely normal.

Should a parcel stall, or tracking report a delivery that never happened, send us your order number. We take it up with the courier ourselves — that's not something you should have to do.

Returns and refunds
Contact us before posting anything back and we'll supply the correct return address along with a reference. You have 30 days from delivery, and no explanation is required. Our Returns policy covers the detail.

Damaged, faulty or incorrect items
A photograph and your order number is enough. You choose between a replacement and a full refund, we cover the return postage, and there's nothing to argue about.

Anything else
Press enquiries, partnership proposals or feedback about the site — same address, and it'll reach the right person.

Two things that speed up a reply

Order number on the first line. It sits at the top of your order confirmation. Without it we're searching by name and email address, which generally adds a day.

A photograph for anything visual. Damage, a wrong item, a query about a finish or colour — one image settles what several paragraphs struggle to describe.

Policy pages

• Returns & Refunds — your 30-day window, statutory rights and how refunds are handled
• Privacy Policy — what we hold, why, and what you can require us to do with it
• Terms of Service — the terms your purchase is made under

Business information

The Havenholt team