Privacy Policy
Havenholt values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you browse or make a purchase from our website.
Collection of Personal Information
When you visit our website, we collect certain information about your device, how you interact with our website, and the information required to process your purchases. We may also collect additional information if you contact us for Customer Service. In this Privacy Policy, any information relating to an identifiable individual is referred to as "Personal Information". Please see below for details of the Personal Information we collect and why we collect it.
Device Information
- Purpose of collection: To improve website performance and enhance your browsing experience.
- Source of collection: Automatically collected through cookies, log files, web beacons, tags, or pixels.
- Disclosure for business purposes: Shared with Shopify, our processor.
- Personal Information collected: Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and information about how you interact with our website.
Order Information
- Purpose of collection: To provide products or services, process payments, arrange delivery, and provide Customer Service.
- Source of collection: Provided directly by you.
- Disclosure for business purposes: Shared with Shopify, our processor.
- Personal Information collected: Name, billing and delivery addresses, payment information (including credit card details), email address, and telephone number.
Customer Support Information
- Purpose of collection: To provide Customer Service.
- Source of collection: Collected directly from you.
- Disclosure for business purposes: As necessary to provide Customer Service.
Minors
Our website is not intended for anyone under the age of 18, and we do not knowingly collect Personal Information from children. If you believe that a child has provided us with Personal Information, please contact us so that we can remove it.
Sharing Personal Information
We may share your Personal Information with trusted service providers to help us operate our business and fulfil our contractual obligations to you. For example:
- We use Shopify to power our online store. You can learn more about how Shopify uses Personal Information in its Privacy Policy.
- We may disclose information where required to comply with applicable laws, legal requests, or to protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:
- We use Google Analytics to better understand how visitors use our website. You can learn more about how Google uses your Personal Information in its Privacy Policy and opt out of Google Analytics if you wish.
- We may share information about your use of our website, your purchases, and your interactions with our advertising with our marketing partners. Some of this information is collected and shared directly, while other information is shared through cookies or similar technologies, subject to your consent where required.
- Shopify Audiences helps us display relevant advertisements on other websites to customers who may be interested in our products. We may also share information about your use of our website, your purchases, and the email address associated with those purchases with Shopify Audiences to help deliver more relevant offers.
To learn more about how targeted advertising works, please visit the Network Advertising Initiative (NAI) information page:
https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
Opt Out of Targeted Advertising
You can opt out of personalised advertising through the following services:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You may also opt out of certain advertising services by visiting the Digital Advertising Alliance's opt-out portal:
https://optout.aboutads.info/
Using Personal Information
We use your Personal Information to provide our products and services, process payments, arrange delivery, and keep you informed about new products, services, and promotions. Our processing of Personal Information is carried out in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), where applicable.
Your Rights
If you are located in the United Kingdom or another jurisdiction where applicable data protection laws apply, you may have the right to access, correct, update, or request the deletion of your Personal Information. You may also authorise someone to submit requests on your behalf where permitted by law. Please contact us using the details provided below to exercise your rights.
Cookies
Our website uses cookies to enhance your browsing experience and improve the services we provide. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to the admin area. | 2 years |
| _secure_session_id | Used in connection with navigation through the storefront. | 24 hours |
| _shopify_country | Used in connection with checkout. | Session |
| _shopify_m | Used to manage customer privacy settings. | 1 year |
| _shopify_tm | Used to manage customer privacy settings. | 30 minutes |
| _shopify_tw | Used to manage customer privacy settings. | 2 weeks |
| _storefront_u | Used to facilitate updates to customer account information. | 1 minute |
| _tracking_consent | Stores tracking preferences. | 1 year |
| c | Used in connection with checkout. | 1 year |
| cart | Used in connection with the shopping basket. | 2 weeks |
| cart_currency | Used in connection with the shopping basket. | 2 weeks |
| cart_sig | Used in connection with checkout. | 2 weeks |
| cart_ts | Used in connection with checkout. | 2 weeks |
| cart_ver | Used in connection with the shopping basket. | 2 weeks |
| checkout | Used in connection with checkout. | 4 weeks |
| checkout_token | Used in connection with checkout. | 1 year |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30 minutes |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | Session |
| keep_alive | Used in connection with buyer localisation. | 2 weeks |
| master_device_id | Used in connection with merchant login. | 2 years |
| previous_step | Used in connection with checkout. | 1 year |
| remember_me | Used in connection with checkout. | 1 year |
| secure_customer_sig | Used in connection with customer login. | 20 years |
| shopify_pay | Used in connection with checkout. | 1 year |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3 weeks, or 1 year (depending on the value) |
| storefront_digest | Used in connection with customer login. | 2 years |
| tracked_start_checkout | Used in connection with checkout. | 1 year |
| checkout_one_experiment | Used in connection with checkout. | Session |
| checkout_session_lookup | Used in connection with checkout. | 3 weeks |
| checkout_session_token_<> | Used in connection with checkout. | 3 weeks |
| identity-state | Used in connection with customer authentication. | 24 hours |
| identity-state-<> | Used in connection with customer authentication. | 24 hours |
| identity_customer_account_number | Used in connection with customer authentication. | 12 weeks |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Tracks landing pages. | 2 weeks |
| _orig_referrer | Tracks landing pages. | 2 weeks |
| _s | Shopify analytics. | 30 minutes |
| _shopify_d | Shopify analytics. | Session |
| _shopify_s | Shopify analytics. | 30 minutes |
| _shopify_sa_p | Shopify analytics relating to marketing and referrals. | 30 minutes |
| _shopify_sa_t | Shopify analytics relating to marketing and referrals. | 30 minutes |
| _shopify_y | Shopify analytics. | 1 year |
| _y | Shopify analytics. | 1 year |
| _shopify_evids | Shopify analytics. | Session |
| _shopify_ga | Shopify and Google Analytics. | Session |
| customer_auth_provider | Shopify analytics. | Session |
| customer_auth_session_created_at | Shopify analytics. | Session |
The length of time a cookie remains on your computer or mobile device depends on whether it is a session cookie or a persistent cookie. Session cookies remain active until you close your browser, while persistent cookies remain until they expire or are deleted. Most of the cookies we use are persistent and remain on your device for between 30 minutes and two years.
You can control and manage cookies through your browser settings. Please note that deleting or disabling cookies may affect your browsing experience, and certain features of our website may no longer function correctly.
Most web browsers accept cookies by default, but you can usually modify your browser settings to disable them. These settings are typically found within the Tools, Settings, or Preferences menu of your browser. Please refer to your browser's help documentation for further guidance.
Changes
We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or operational processes.
Do Not Track
Our website does not alter its data collection or usage practices in response to "Do Not Track" signals transmitted by your web browser.
Complaints
If you have any questions or complaints regarding our processing of your Personal Information, please contact us using the details below. If you are not satisfied with our response, you may have the right to contact the relevant data protection authority.
We aim to respond within 24–48 hours during working days.
Thank you for choosing Havenholt. We appreciate your trust and look forward to serving you with transparency, integrity, and commitment.
Our Business Information
Store Name: Havenholt
Company Name: Havenholt LTD
E-mail: support@havenholt.com
Address: 29 Ashfield Grove, Cambridge, CB1 8TR, United Kingdom
Service Hours: Monday to Friday, 9:00 am – 5:00 pm (GMT/BST)