Shipping Policy

Order Processing Time

All orders placed before 5:00 pm (GMT/BST) are typically processed within 1–2 working days (Monday to Friday) from the time your order is placed. Processing times may be extended during busy periods or due to unforeseen circumstances. If there are any delays, we will notify you as soon as possible.

Important Information

• Processing time refers to the time required to prepare and dispatch your order after payment has been successfully received.

• Orders placed after business hours or during weekends will be processed on the next working day.

• Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

• Orders are not dispatched on weekends or UK public holidays.

Free Delivery

We offer Free Delivery on all orders throughout the United Kingdom.

Free Delivery on all orders

• Delivery Method: Standard Free Delivery

• Order Processing Time: 1–2 Working Days (Monday to Friday)

• Estimated Delivery Time: 3–5 Working Days (Monday to Friday)

• Cost: Free

Order Cut-off Time

Orders placed before 5:00 pm (GMT/BST) will begin processing on the same working day where possible.

Order Tracking

Once your order has been dispatched, we will email your tracking number along with a link to track your parcel.

If you require any assistance, please contact us at support@havenholt.com. We aim to respond within 24–48 hours during working days.

Delivery Partners

We work with trusted courier partners to ensure your order is delivered safely and efficiently throughout the United Kingdom.

Standard Free Delivery

• All orders are shipped using our standard delivery service.

• Delivery estimates may vary slightly depending on your location and courier operations.

Delivery Restrictions

• United Kingdom: We currently deliver throughout the United Kingdom.

• International Delivery: We do not currently offer international delivery.

• PO Boxes: We are unable to deliver to PO Box addresses.

• Delivery Delays: Occasionally, deliveries may be delayed due to severe weather, transport disruption, or other circumstances beyond our control.

How do I update my delivery address?

Once an order has been dispatched, we are unable to amend the delivery address.

If you need to change your delivery address, please contact support@havenholt.com within 24 hours of placing your order. We aim to respond within 24–48 hours during working days.

I've changed my mind. How do I cancel my order?

If your order has not yet been dispatched, you may cancel it by contacting us as soon as possible.

Once your cancellation has been confirmed, any eligible refund will be processed to your original payment method.

If you require assistance, please contact support@havenholt.com.

My order arrived damaged. What should I do?

If your parcel arrives damaged, please refuse delivery where possible and contact our Customer Service team immediately.

If the parcel has already been delivered, please contact us as soon as possible with photographs of the damage so we can arrange an appropriate resolution in accordance with our Return Policy.

What if my order is lost?

If your order has not arrived within the expected delivery timeframe, please contact us.

We will investigate the shipment with our courier. If the parcel is confirmed as lost and the delivery address provided was correct, we will send a replacement at no additional cost.

If an incorrect delivery address was entered during checkout, Havenholt cannot accept responsibility for the loss.

Questions about our Shipping Policy?

If you have any questions, please read our helpful FAQs. If you still need assistance, please contact our Customer Service team. We aim to respond within 24–48 hours during working days.

Our Business Information

Store Name: Havenholt
Company Name: Havenholt LTD
E-mail: support@havenholt.com 
Address: 29 Ashfield Grove, Cambridge, CB1 8TR, United Kingdom
Service Hours: Monday to Friday, 9:00 am – 5:00 pm (GMT/BST)