We deliver throughout the United Kingdom. Unfortunately, we do not currently offer international delivery outside the United Kingdom.

If you have not received your order within the estimated delivery timeframe and have not received any updates, please check your order tracking information first. If your tracking indicates an issue, please contact our Customer Service team. You can email us at support@havenholt.com.

We aim to respond within 24–48 hours during working days.

Once your order has been dispatched from our warehouse, we’ll send you a dispatch confirmation email containing your tracking number, allowing you to track the progress and location of your delivery.

If you notice an error with your delivery address, please email us as soon as possible within 24 hours at support@havenholt.com, including your name and order number, so we can update your address before your order is dispatched.

If your order has already been dispatched from our warehouse, we cannot guarantee that the delivery address can be changed, but we will do everything we can to assist.

Unfortunately, we do not offer customers the option to collect their orders from our warehouse.

Yes, we accept returns under our 30 Day Return Policy. All returned items must be in new and unused condition and in their original packaging.

If you have any questions about our return policy, please email us at support@havenholt.com. We aim to respond within 24–48 hours during working days.

Once we have received and inspected your item, your refund will be processed within 10–12 business days, depending on your payment provider’s processing times. Refunds will be issued to your original payment method only.

To start a return, please email us at support@havenholt.com. For full information, please visit our Return Policy page.

We accept the following payment methods:

• Visa
• Mastercard

We ensure that every credit card transaction occurs within a secure environment. The Feanatic payment system has a 128-bit SSL security encryption. The transaction is secure if you see a key lock at the top left of your web browser.

We do not retain your credit card information after your order is complete. Instead, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secure with each purchase.

Feanatic is committed to a safe, enjoyable, and smooth online shopping experience for all customers. For your safety, we have implemented a payment security screening process.

Confirmation of customer details on specific orders may be required before the order is processed. Please ensure that you provide accurate and up-to-date contact information should we need to confirm the security of your order.

We're based in Cambridge, United Kingdom.

29 Ashfield Grove, Cambridge, CB1 8TR, United Kingdom

You can contact us by email:

Email: support@havenholt.com

Our customer service team is available Monday to Friday, 9:00 am – 5:00 pm (GMT/BST). We aim to respond within 24–48 hours during working days.

Have any questions? Reach out to our friendly team.

If you have any questions, please check our helpful FAQs or contact us directly. We’re always happy to assist and look forward to serving you with transparency, integrity, and commitment.

Our Business Information

Store Name: Havenholt
Company Name: Havenholt LTD
E-mail: support@havenholt.com 
Address: 29 Ashfield Grove, Cambridge, CB1 8TR, United Kingdom
Service Hours: Monday to Friday, 9:00 am – 5:00 pm (GMT/BST)